CURRICULUM VITAE

Professional Work Experience:

Non-Profit Healthcare Company

Business Process Consultant, Risk Management Shared Service, National Sales Ops...................... January 2015 – Present

Provide operational expertise in licensing, appointments and broker compensation to mitigate associated risks for the enterprise.  Manage national policy development, review and implementation processes for impacted Sales and Account Management teams across all Regions and Lines of Business.  System administrator of PolicyTech for all Regions.

 

Consultant, Sales Operations (previous title: Project Manager).................................................... June 2009 – December 2014

Led multi-region effort to implement PolicyTech, a web-based Policies and Procedures (P&P) management system.  Project managed submission of health plan’s products on FFM in Georgia.  Collaborated across divisions to draft P&Ps for licensure and appointment, and payment of commissions to, brokers and employees.  Project managed successful audit by National Compliance.  Implemented methodology and audit to ensure compliance with state and federal law and P&Ps for L&A and broker compensation.  Re-engineered Business Continuity Playbook for MSBD.  Developed training program to support compliance initiatives.  Provided lead responsibilities for 2 L&A Administrators, performed L&A functions when positions eliminated.  Initiated performance metrics to streamline L&A procedures, eliminate non-compliance, and improve customer service provided to brokers.

 

Paid in America, Inc.

Founder, President and CEO................................................................................................................... November 2014 – Present

Envisioned, designed and built a nonprofit corporation whose mission is to promote American employers that pay a living wage, by permitting use of PiA trademark to living-wage paying employers and providing free access to a searchable database of such employers via website or app for American consumers and job-seekers. Authored all organizational documents, organized Board of Directors, formed nonprofit organization, while seeking financial support and managing all organizational activities.

 

ValueSpace Storage

General Manager (PART-TIME)..................................................................................................... October 2007 – September 2008

Managed human resource functions, including hiring/terminations, payroll, creation and implementation of comprehensive personnel policies, and documentation.  Implemented self-storage operations at newly-acquired facilities and provided ongoing operations management support, including budget review and operational audits.

 

Virginia Mason Medical Center

Clinical Analyst/Systems Application Programmer III ............................................................................... May 2003 – Nov. 2005

Evaluated software needs of hospital ancillary departments to meet clinical and business requirements during the implementation of Computerized Physician Order Entry (CPOE) utilizing Cerner Millennium PowerChart Office.  Built end user software application components for CPOE.  Formulated processes to support application use.  Established project schedules and deliverables.  Led team building for projects.  Generated training materials.  Developed the documentation of CPOE build standards.  Supported on-time implementation through providing go-live user support.

 

Lynx Medical Systems

Client Implementation Manager .................................................................................................................... Feb. 2002 – Jan. 2003

Administered Emergency Department software and coding services implementations.  Managed teams of Lynx employees and hospital personnel.  Participated in collaborative design of clinical software and service solutions, training, and client support during initial go-live phase.  Designed project management documents and online tools to eliminate problems during implementations and transitions for ongoing client management.  Provided ongoing management of client accounts.

 

United Behavioral Health Corp.

Business Consultant .............................................................................................................................................. Sep. – Dec. 2001

Provided consultation to a behavioral health firm during the implementation of a Medicaid Managed Care Services contract with King County.  Formulated policies/procedures manuals and supervised editorial process for drafting of a provider policies manual, to ensure compliance with Washington State Law and federal regulations.

 

Integrated Healthcare Partners

Senior Account Manager ....................................................................................................................................... 2000 – July 2001

Senior Project Manager.................................................................................................................................................. 1999 – 2000

Project Manager...................................................................................................................................................... Sep. 1997 – 1999

Established philosophical and programmatic foundation of PsyOpSys® by determining and documenting operating policies, clinical procedures, and management processes.  Oversaw implementations for installation of software V.2.0, organizing implementation activities with alliance partners to meet the needs of clients.  Provided technical support for and resolved client issues.  Supervised development of marketing materials and client presentations.  Identified project deliverables, established schedules, and administered daily work plans for on-site operations.  Participated in hiring process for three clinicians.  Conducted training for network behavioral health care providers regarding Company’s proprietary behavioral case management software.  Directed Network Provider Management Committee.  Primary contact between health plan client and its providers.  Cultivated positive relationships with current and prospective clients.

 

Merit Behavioral Care Corp.

Manager of Government Affairs............................................................................................................................ 1996 – Aug. 1997

Research Analyst (Government Affairs/State & Federal Government Markets)...................................................... 1995 – 1996

Administrative Assistant (Marketing).................................................................................................................... May 1994 – 1995

Developed and maintained research databases concerning HCFA Medicaid waivers, State Government Employee EAP/MHSA business opportunities, federal/state managed care-related legislation, and behavioral healthcare competitors.  Aided executive VP of Government Affairs in management of top-level lobbyists in Washington, DC and 12 priority states, organizing lobbying activities for specific legislation, monitoring local coverage of managed care issues, and compiling competitor information.  Drafted capability overviews for potential clients.  Conducted legislative, market, and competitor research for senior VPs.  Generated proposals for state government and corporate clients, completing necessary editing, proofreading, and finalization of texts and support materials.  Scheduled meetings and conference calls in addition to preparing interdepartmental memoranda, handling incoming calls, and providing correspondences for the VP of marketing.

 

Syva Company

Executive Administrative AssistantLong-term temporary position                                                    October 1993 – March 1994

Supported executive-level managers in high-tech medical diagnostics equipment firm.  Documented and assisted in the analysis of decision-making processes for future projects and development of new products.  Responsible for scheduling on and off-site meetings, organizing company-wide conference calls, and handling correspondence.

 

Team Xerox – Precision Copy Systems

Document Systems Sales Specialist....................................................................................................... July 1993 – October 1993

Launched innovative, computer-assisted territory marketing and sales campaign.  Created sales training program for new sales specialists.  Responsible for independent daily development of product and financing programs for customers.  Ensured customer satisfaction with products and services.  Performed business-to-business sales, cold-call visits and telemarketing.

 

In-home Nanny                                                                                                                                                  May 1993 – July 1993

Responsible for full-time care of two boys, ages 3 and 6.

 

Claremont McKenna College – Office of the Dean of Students

Head Student Assistant.............................................................................................................................. August 1992 – May 1993

Assistant to the Dean of Students...................................................................................................... September 1989 – May 1992

Participated in hiring and supervision of eight student assistants.  Administered front desk, handling high-frequency incoming calls and visitors.  Scheduled conferences/meetings.  Coordinated on-campus corporate recruiter interviews.

 

Law Offices of Karen J. Hamilton

Legal Secretary/Office Manager                                                                                                                                     1987 – 1992

Responsibilities included case filing, bookkeeping, payroll, scheduling appointments and Court appearances, and processing of Court documents at County Courthouse, and extensive written and personal correspondence with opposing counsel, County Court personnel and clients.  Responsible for interviewing and training replacement.

 

F.A.S.T. Travel

Office Clerk/Travel Assistant.                                                                                                                   October 1985 – May 1988

Organized and maintained efficient filing system for agent and customer use.  Duties included answering phones, assisting customers, typing, purchasing, deliveries and research for management and agency customers.

 

Swanson Family Apricot Orchards

Farm Laborer................................................................................................................................................................. Summer 1986

Cut soft, fresh apricots in half by hand, removed pit, and laid on pallets to air dry.  Age 15, so, by law, due to safety concerns, was not old enough to use machine to cut apricots.  Paid by the pallet, not by the hour.

 

Elected / Volunteer Experience:

 

Project Community Connections, Inc.     

Board of Directors                                                                                                                                   Term begins January, 2018

 

Gwinnett County Homelessness Continuum of Care

Activist                                                                                                                                                        December 2016 – Present

 

Norcross Hotels/Motels/Extended Stays Ordinance Repeal

Activist                                                                                                                                                  December 2016 – March 2017

 

Summerour Middle School PTA

Secretary                                                                                                                                                                           2016 – 2017

Secretary                                                                                                                                                                           2015 – 2016

 

Norcross Elementary School PTA

Vice-President                                                                                                                                                                   2014 – 2015

Co-President                                                                                                                                                                     2013 – 2014

Vice-President                                                                                                                                                                   2012 – 2013

President                                                                                                                                                                           2011 – 2012

 

Representative Leon Panetta D-CA (16th District)

Legislative Intern                                                                                                                                        January 1991 – May 1991

Handled constituent phone calls, correspondence and visits to DC Office.  Conducted Capitol tours for constituents and VIP guests.  Researched and drafted response letters from Congressman to constituents during and following Persian Gulf War, using Library of Congress and Executive and Congressional information sources.  Trained two interns.

 

Committee to Elect Karen Hamilton Judge

Primary Campaign Volunteer                                                                                                                         April 1990 – June 1990

Charged with preparing campaign literature, canvassing precincts, organizing campaign fund-raisers and candidate speaking engagements.  Recruited and supervised a team of campaign volunteers.  Dealt extensively with the public during a highly competitive campaign.  Candidate was only female running against four males, and came in third in the primary.

 

Educational Experience:

Claremont McKenna College                                                                                                                             Claremont, California

Bachelor of Arts – Honors Graduate Government / French Dual Majors                                                                      May 1993

Honors Government Thesis “The Ethical and Practical Dilemmas of Using Fetal Islet Cell Transplants to Cure Type I Diabetes

Distinguished Scholar:  Spring, 1991; Fall, 1992; Spring, 1993

Dean’s List:  Fall, 1991; Spring, 1992

Member of CMC Special Committee to Evaluate Sexual Assault Policy, 1992 – 1993

CMC Judiciary Board - Judicial Procedures Officer, 1990 – 1991.  Head JPO, 1993

ASCMC - Recording Secretary, 1992 – 1993.  ASCMC – Peer Advisor, 1992 – 1993

 

San Benito High School                                                                                                                                        Hollister, California

San Benito High Honors Graduate                                                                                                                                    June 1989

National Merit Scholar Letter of Commendation Award, 1989